Firmware Updates

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Re: Firmware Updates

by SalR406 » Sat Mar 20, 2021 5:18 pm

Understood. Thanks for responding, Brian.

Re: Firmware Updates

by bricastibrian » Fri Mar 19, 2021 1:56 pm

One of the reasons for creating this forum is a way to let our users ask us questions like this and for us to be able to inform them if thing like updates and upgrades to the products and to have more contact with our users. In the past we have upgraded the software in the M1 other products with a user upgrade based pre programmed flash chip that is inserted into the main processor board on the product, this has proven to be very easy for users to use so we have continued with this method with the MDx processor, it is easy to do and proven to be reliable. Although it might be possible to implement some type of USB based upgrade path this gets a bit more complex as this would then depend on a computer an app of sorts, all for the relatively small number of users we have. For example the early M1s did not have a USB, or now with the network interface most do not have that, so for now we will stay with our proven way to upgrade the products. In some cases there is what you might call firmware that needs to be upgraded, this is not something a user can do and why the product might have to be returned to the factory for reprogramming and complete upgrade, and maybe implement hardware changes as well. When we have a upgrade for a product that is deemed useful for everyone upgrade to, meaning new feature of correcting and operational issue we can create a posting about it. i should be noted that we may make revisions that are are production related and not feature related enhancements.

Firmware Updates

by SalR406 » Sun Mar 14, 2021 8:10 pm

I want to ask about Bricasti's process for firmware updates. When a firmware update becomes available for a device, how is it communicated to customers? And how is the update process typically done - by the customer, the dealer, or the factory? Or perhaps over the network? Thank you.

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